Refund policy

Return & Refund Policy

Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy is provided in addition to your statutory rights under applicable consumer protection laws, including your right of withdrawal where applicable.

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Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it

Unworn or unused

With tags attached

In its original packaging

Accompanied by proof of purchase

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How to Start a Return

To initiate a return, please contact us at:

info@hersoma.com

If your return is accepted, we will provide instructions on how to return your item.

Please note:

Items sent back without prior approval will not be accepted.

Return address (if applicable):

[INSERT RETURN ADDRESS]

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Return Shipping

Return shipping responsibility may vary depending on the reason for the return.

If the item is defective, damaged, or incorrect, we will cover return shipping costs.

For other returns, customers may be responsible for return shipping costs unless otherwise stated.

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Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

We will evaluate the issue and provide a suitable solution.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (for hygiene reasons)

Hazardous materials, flammable liquids, or gases

Gift cards

Sale items may be subject to different return conditions where permitted by law.

Please contact us if you have questions about a specific item.

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Exchanges

The fastest way to get the item you want is to return the original item (once approved) and place a separate order for the new item.

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European Union & UK Right of Withdrawal (14 Days)

If your order is delivered to the European Union or United Kingdom, you have the legal right to cancel or return your order within 14 days without providing any reason.

To exercise this right:

The item must be unused and in its original condition

Original packaging is required

Proof of purchase is required

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

Banks or card providers may require additional time to process the refund

If more than 15 business days have passed since approval, please contact us at info@hersoma.com

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Contact

If you have any questions about returns or refunds, contact us at:

Email: info@hersoma.com